Before returning a damaged or defective item, please contact us via the contact form. We will contact you as soon as possible to exchange with you. We will need photos to see the problem and send you the return procedure. The return costs will of course be supported.
Upon receipt, we will proceed to the exchange of the defective item.
You have changed your mind and want to return an article ?
To return a product that does not suit you, contact us via our contact form by specifying your order number so that we give you the shipping address.
For your return to be accepted:
- Items must be returned new, labeled, complete and in their original packaging. Any product that does not meet these three conditions may be subject to a discount and thus be partially refunded.
- The return must be made in Colissimo against signature, expenses at your expense.
- The package must be returned within 14 days from the date of shipment
If these conditions are met, we will refund the item (by recrediting your credit card) within 8 days after receiving the package in our warehouse.
If the above conditions are not met, your items will be returned.
Si les conditions énoncées ci-dessus ne sont pas remplies, vos articles vous seront retournés.