Are the products LE PETIT POUSSE guaranteed ?
We put all our care in the design and manufacture of our products. If, however, you should encounter a problem, please note that LE PETIT POUSSE products are guaranteed 1 year from the date of purchase in accordance with our general conditions of use (find them here). In case of problem during this period, you can contact us via the contact form of our website.
How to clean products so that they stay beautiful for a lifetime ?
Trunk and pull-out boxes: in the event of a stain or attempt at personalization by kids, a sponge with water should be enough to regain its original beauty.
The fences: as our fences are writable, they will keep in essence the trace of all the customizations that you or your loulou could bring him.
Accessories (album, gift box, baby diary, drawing board etc.): a dry cloth will be your best ally to keep them in good condition.
Origin of products LE PETIT POUSSE
All the design of our products is made in France, in our workshop in the Lyon region. Our products are manufactured in France and Asia. We have met and selected one by one our suppliers to meet our requirements in terms of quality, proximity, respect for the environment and price.
Where can I find PETIT POUSSE products ?
All our products are available on our website www.lepetitpousse.fr.
Je n’arrive pas à choisir, puis-je offrir un chèque cadeau ?
Hard to choose for someone else, especially when you do not yet know the sex and the baby's name? We understand it well and it is for this reason that we propose you to offer a gift voucher, do not hesitate to contact us.
Can I deliver a gift ordered on the site LE PETIT POUSSE directly to the recipient ?
For each order we ask you to enter a billing address and a delivery address. You can enter a different delivery address and have the parcel delivered directly to the person you want!
I have a discount code or a gift certificate, how can I use it ?
Choose your items and build your basket. As soon as you are ready, validate your basket. You will be able to enter the number of your gift voucher or your discount code just before the payment in order to deduct them from your bill.
How to get an invoice ?
For each of your orders, an invoice is automatically generated in your customer area. To obtain it, simply access your customer area by going to "my account", open your invoice and save it to your computer.
What methods of payment are accepted ?
We have a secure credit card payment site with Banque Populaire. If you have gift cards purchased on our site, the amount will be deducted from your bill once their number is entered.
What are the different shipping methods ?
All information is available in the "delivery" section.
Can I track the delivery of my package ?
As soon as your order is shipped, you will receive an email telling you how to follow it until delivery.
The packaging of the package is damaged, what should I do?
Upon receipt of your package, you must check the package. If it is damaged, we advise you to open it and check your product immediately. Write down all the reservations on the carrier's delivery note so that we can do the necessary.
AFTER SALES SERVICE
What should I do if the ordered item does not suit me (size, color etc.) ?
You have 14 days from the date of shipment to return the item to us, new and in its original packaging. Contact us via the contact form, we will give you the address to return the article.
What should I do if I received a damaged or defective item ?
Before returning a damaged or defective item, please contact us via the contact form. We will contact you as soon as possible to exchange with you. We will need photos to see the problem and send you the return procedure. The return costs will of course be supported.